email AI responses

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 13, 2025 by Mike Murchison · across every show →

Everything said about email AI responses, oldest first

Feb 13, 2025
Insight
Murchison: Ada added artificial email delays because instant AI replies had lower open rates
“So, like, you know, the, in other words, like, customers weren't opening these emails because they didn't believe that the email could be helpful if it came so instantly, right? So it was like an eight-minute delay that a lot of our customers use.”
Mike Murchison Feb 13, 2025 ▶ 1:02:10 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
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