charging per resolved case
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jul 10, 2025 by Emily Glassberg Sands · across every show →
Everything said about charging per resolved case, oldest first
Jul 10, 2025 neutral
Intercom is shifting support software pricing from per-seat to per-resolved-case
“Intercom is an Irish founded company, and they're also reinventing customer service. There's a lot of interesting stuff in the customer service space, but they're moving their support product from charging per seat, right? The olden days model, which is how mo…”