automated resolution pricing

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 26, 2023 by Mike Murchison · across every show →

Everything said about automated resolution pricing, oldest first

Jul 26, 2023 bullish
Disclosure
Ada shifts pricing to charge only for automatically resolved support conversations
“We're so big on this measure that not only is it the North Star measure of our entire company, but we're increasingly pricing, enabling our customers to price according to it. So we're actually only going to charge you for a conversation that's automatically r…”
Mike Murchison Jul 26, 2023 ▶ 29:21 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
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