Ada, every mention
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every year anyone Matt Turck 70Mike Murchison 49Victor Riparbelli 1
Verbatim, from the transcripts: the passages where Ada comes up
Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
- ▶ 0:02 Matt Turck Today, we dive into the future of AI-powered customer service with Mike Murchison, the CEO of Ada. 4 times in the scene
- ▶ 1:31 Mike Murchison What I'm very excited about is Ada's ability to collaborate with other agents. 3 times in the scene
- ▶ 5:08 Mike Murchison And I think Ada is a good example of that, but there are other examples in the market across industries, not just customer service, where we're seeing that play out too. 2 times in the scene
- ▶ 5:27 Matt Turck So, uh, as a level set, uh, let's talk about ADA. 3 times in the scene
- ▶ 9:36 Mike Murchison I mean, we do, and that's another whole other topic, but we, we definitely spend a ton of what we've learned, one of the competencies we've developed inside ADA is, is model testing. 5 times in the scene
- ▶ 17:49 Matt Turck To call it what it is, by the way, based on the way you described it, um, that, that it feels like ADA truly deserves the moniker of, of AI agent, so AI agent. 4 times in the scene
- ▶ 21:16 Mike Murchison And that's a way to think about is behind the scenes when your, when your customer service agent is talking with one of your customers, Ada has assembled, created a unique prompt for that customer that adheres to your policies, to your… 7 times in the scene
- ▶ 29:28 Matt Turck And, uh, what can Ada do to help solve some of those problems, right? 7 times in the scene
- ▶ 32:33 Matt Turck And it will evolve tremendously, but how does that work in the context of a conversation with Ada? 9 times in the scene
- ▶ 35:09 Matt Turck And as of now, uh, not just for ADA, but like for the industry in general, there is, uh, still a concept of handoff to a human, uh, at some point. 3 times in the scene
- ▶ 42:13 Matt Turck So if I'm, uh, an ACX, uh, employee or head of ACX, uh, and I live in ADA all day, uh, so what, what, what do I see in terms of analytics?
- ▶ 45:01 Mike Murchison I'm quite focused on making sure that as Ada sells, it's not a negative experience.
- ▶ 49:44 Mike Murchison What we see inside ADA is when an issue is resolved, when we resolve an issue, it is almost the same thing as a five stars, five star human reported CSAT experience.
- ▶ 51:52 Mike Murchison Yeah, we, we, we do out of the box, um, make ADA as a sort of default experience, uh, as empathic as we, as we can. 3 times in the scene
- ▶ 1:00:19 Matt Turck So the, the multi, uh, moral aspect of, um, of ADA. 6 times in the scene
- ▶ 1:00:24 Matt Turck Uh, when did the voice product come out? 2 times in the scene
- ▶ 1:00:39 Mike Murchison We launched, uh, ADA email about six months ago.
- ▶ 1:04:53 Mike Murchison Ada voice is works, you know, for real customers in different languages over traditional telephony. 2 times in the scene
- ▶ 1:04:53 Mike Murchison Ada voice is works, you know, for real customers in different languages over traditional telephony. 2 times in the scene
- ▶ 1:08:21 Mike Murchison Like certainly, you know, our focus at Ada is not only supporting your customers, but also selling to your customers, because we believe that the best customer service experience spans both sales and support. 6 times in the scene
AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
- ▶ 0:11 Matt Turck You are the co-founder and CEO of ADA, the leading AI powered customer service automation platform. 5 times in the scene
- ▶ 1:11 Matt Turck So I'd love to start with the founding story of Ada. 6 times in the scene
- ▶ 11:26 Matt Turck Uh, what does the, uh, ADA platform look like in terms of, um, uh, capabilities, integration, uh, 3 times in the scene
- ▶ 15:20 Matt Turck So as, as you, uh, mentioned upfront, uh, ADA has been an AI native or ML native company from, uh, the get go, but obviously, uh, this was, uh, before the, uh, current, uh, hype and craziness and excitement around, uh, generative AI. 6 times in the scene
- ▶ 19:06 Mike Murchison A good example of this recently was we enable everyone inside Ada with their own Ada GPT, essentially a language model that we encourage everyone in default to interfacing with any time you're trying to do any work at all, period.
- ▶ 21:49 Mike Murchison So ADA, 7 times in the scene
- ▶ 25:53 Matt Turck So thinking about the, uh, implications of all of this, not just for ADA, but for, um, customer service in general of today and the future powered by AI. 7 times in the scene
- ▶ 31:26 Matt Turck So also as part of this, um, AI first strategy, you sort of alluded to it a little bit in the context of, um, employees at, at ADA, but there is this, um, concept of onboarding the model like you would a new employee. 3 times in the scene
- ▶ 42:33 Mike Murchison Uh, our customers are increasingly using Ada to coach their AI to improve and not to manage the prescriptive nature of everything their AI does.
- ▶ 43:26 Mike Murchison Uh, essentially voice, Ada's, Ada voice allows our customers to extend their AI into the telephone. 2 times in the scene
- ▶ 43:26 Mike Murchison Uh, essentially voice, Ada's, Ada voice allows our customers to extend their AI into the telephone. 4 times in the scene
- ▶ 44:46 Mike Murchison I think there's a chance that Ada voice could be as big, if not bigger in the next two years than Ada messaging, and we're, we're, we're pretty excited about it.
Democratizing Video Creation with AI: Lessons From Synthesia’s Journey to 50k+ Customers
- ▶ 26:03 Victor Riparbelli So that's the only thing you're changing is just that in the chat box that all companies already have on their website because they're using ADA, Intercom, something like that.
Top 10 Trends in AI, Machine Learning and Data for 2022
- ▶ 1:14 Matt Turck Uh, some of which are on this slide, including, you know, a bunch of unicorn type companies like Ada, Cockroach Labs, or, uh, Didaiku.