Ada, every mention
13 scenes (2023), the whole family · ← back to Ada
tap a year for its mentions
every year 2023 anyone Matt Turck 70Mike Murchison 49Victor Riparbelli 1
Verbatim, from the transcripts: the passages where Ada comes up
AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
- ▶ 0:11 Matt Turck You are the co-founder and CEO of ADA, the leading AI powered customer service automation platform. 5 times in the scene
- ▶ 1:11 Matt Turck So I'd love to start with the founding story of Ada. 6 times in the scene
- ▶ 11:26 Matt Turck Uh, what does the, uh, ADA platform look like in terms of, um, uh, capabilities, integration, uh, 3 times in the scene
- ▶ 15:20 Matt Turck So as, as you, uh, mentioned upfront, uh, ADA has been an AI native or ML native company from, uh, the get go, but obviously, uh, this was, uh, before the, uh, current, uh, hype and craziness and excitement around, uh, generative AI. 6 times in the scene
- ▶ 19:06 Mike Murchison A good example of this recently was we enable everyone inside Ada with their own Ada GPT, essentially a language model that we encourage everyone in default to interfacing with any time you're trying to do any work at all, period.
- ▶ 21:49 Mike Murchison So ADA, 7 times in the scene
- ▶ 25:53 Matt Turck So thinking about the, uh, implications of all of this, not just for ADA, but for, um, customer service in general of today and the future powered by AI. 7 times in the scene
- ▶ 31:26 Matt Turck So also as part of this, um, AI first strategy, you sort of alluded to it a little bit in the context of, um, employees at, at ADA, but there is this, um, concept of onboarding the model like you would a new employee. 3 times in the scene
- ▶ 42:33 Mike Murchison Uh, our customers are increasingly using Ada to coach their AI to improve and not to manage the prescriptive nature of everything their AI does.
- ▶ 43:26 Mike Murchison Uh, essentially voice, Ada's, Ada voice allows our customers to extend their AI into the telephone. 2 times in the scene
- ▶ 43:26 Mike Murchison Uh, essentially voice, Ada's, Ada voice allows our customers to extend their AI into the telephone. 4 times in the scene
- ▶ 44:46 Mike Murchison I think there's a chance that Ada voice could be as big, if not bigger in the next two years than Ada messaging, and we're, we're, we're pretty excited about it.
Democratizing Video Creation with AI: Lessons From Synthesia’s Journey to 50k+ Customers
- ▶ 26:03 Victor Riparbelli So that's the only thing you're changing is just that in the chat box that all companies already have on their website because they're using ADA, Intercom, something like that.