Johnson: Failing to set operating frameworks early forces costly organizational teardowns
Claire Hughes Johnson · Lessons from scaling Stripe | Claire Hughes Johnson (ex-COO of Stripe) · Mar 5, 2023 · at 23:19
Former Stripe COO Claire Hughes Johnson explains why scaling companies must introduce shared operational processes early to avoid chaotic process fragmentation.
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“And if you don't start putting those things in early, people will just invent those things. And then you'll have, you know, picture, picture a house that got added on to 17 times. And it's not even two years old. It looks, you know, not super stable. And then you're going to find yourself having to do a teardown, which I think we've all seen companies do that.”
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