Katie Dill
19 statements across 2 episodes · 11 bullish · 3 bearish · 1 people on the record · first statement Oct 15, 2023 by Katie Dill · across every show →
On the record as a speaker too: Katie Dill's record, appearances and statements → this page counts the times other people say the name.
Everything said about Katie Dill, oldest first
Oct 15, 2023 positive
Evaluating product quality requires auditing the full end-to-end user journey
“The user very, very, very rarely just like deals with any aspect of what you build in isolation. There has to be a moment where they learn about it. There has to be a moment where they get to know it. And then there's a moment where they actually decide to use…”
Oct 15, 2023 positive
Stripe leaders audit 15 critical user journeys by 'walking the store'
“And so what we have established are, you know, we started with 15 of our most important user journeys. 15 is, you know, somewhat of an arbitrary number. It's a number that we can kind of keep track of, but also, you know, has pretty good breadth, but it's cert…”
Oct 15, 2023 positive
Oct 15, 2023 positive
Firsthand product testing reveals user friction that user research misses
“Feeling the pain firsthand is just like this next level of visceral understanding of like, oh, this could be better. And your users, you know, they might not always say what's missing or what's wrong, or maybe they don't, you know, they don't know that certain…”
Oct 15, 2023 negative
Katie Dill: Lyft's design team was originally isolated behind a locked door
“The way that the team was organized before I got there was that actually, you know, physically the design team sat separately. They sat in a room that was just like beautifully designed. Separated from engineering and product and all the other functions by a l…”
Oct 15, 2023
Asking candidates what they are proud of reveals taste and judgment
“Tell me what work you are most proud of. And the reason I ask that is because, well, it helps me understand their taste and their judgment what motivates them, what work they view as good and as a good outcome. It also helps me understand a little bit about, y…”
Oct 15, 2023 negative
Product quality degrades over time when components are updated in isolation
“And then it gets out into the world, and then over time, the quality regresses. And some of the reasons for that is that, you know, other things are being shipped. And it's kind of like, again, back to an analogy of a house. Imagine you have one room where you…”
Oct 15, 2023
Oct 15, 2023 positive
Katie Dill: Product quality directly drives growth, not trades off against it
“I know there's this saying of like, it's growth versus quality, but like, Quality is growth. And if you think about how you can make your product easier to use and more understandable, you know, that will of course drive people to use it and use more of it and…”
Oct 15, 2023 positive
Katie Dill: Color rubrics beat numerical scores for auditing product friction
“We have, so far we have landed on a color system because honestly, I think people can get a little tied around the axle on how you're measuring it. And like, to your point is like, especially in subjective things. And it's just like, oh, you know, it's like, w…”
Oct 15, 2023 negative
Product quality cannot be outsourced to QA or a single hire
“You're sunk if you think that like, you can just like hire some incredibly talented person and then like, and they'll do it. That'll be fine. You know, the rest of us will do what we're doing and they'll do it. Or that it's just like one organization that's go…”
Oct 15, 2023 positive
Katie Dill restructured Lyft's design team by embedding designers with engineers
“Literally and figuratively, we broke down the wall and, you know, brought the teams physically together so that they would work together. And then, you know, we had an org chart where it's like, okay, these designers are working on driver. These designers are …”
Oct 15, 2023
Oct 15, 2023 positive
Oct 15, 2023 positive
Product teams cannot increment their way to a great holistic outcome
“If you don't know what that is, like, what are the chances that you're going to increment yourself to the right Outcome in the end. And, you know, as I talked about before, like building the house, like you want to see what that picture looks like. In the, you…”
Oct 15, 2023 neutral
Stripe's Design Head and CTO regularly test random product flows together
“David Singleton, who you mentioned, he and I do these things very regularly too. Like this is like kind of outside the essential journeys program, but like he and I walk the store and we'll just pick random flows and go through it together. And, you know, I ca…”
Oct 15, 2023 positive
Katie Dill relies on shared slide decks to track design cross-functionally
“What we do, and I've been doing it for the last, I don't know, decade or more, is having people within the design team share as a screenshot or a prototype of what they are working on in a shared deck, and so they add this to a slide in Google slide decks ever…”
Oct 15, 2023
Product quality naturally drifts toward mediocrity without deliberate organizational effort
“The gravitational pull is to mediocrity, right? Like, you know, it is very easy to fall into a path of A baseline where what is required to go to that next level where something feels truly great is certainly a lot of effort and it's a concerted effort.”
Nov 29, 2023 positive
Dill: Asking candidates what they are proudest of reveals their taste.
“And the reason I ask that is because, well, it helps me understand their taste and their judgment, what motivates them, what work they view as good and as a good outcome. It also helps me understand a little bit about, you know, what they like to do and where,…”