Insight certainty 4/5 debate potential 3/5

Product teams cannot increment their way to a great holistic outcome

Katie Dill · Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft) · Oct 15, 2023 · at 1:09:56

Katie Dill, Head of Design at Stripe, advocates for mapping out an ideal holistic product journey before breaking it down into measurable incremental releases.

0:00 / 0:20exact quote · 20.7s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“If you don't know what that is, like, what are the chances that you're going to increment yourself to the right Outcome in the end. And, you know, as I talked about before, like building the house, like you want to see what that picture looks like. In the, you know, the, you know, how all these pieces come together. And I strongly recommend you want to see what it looks like in, you know, an ideal form because you can always work back from that.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Katie Dill

Insight
Katie Dill: High-performing teams require PMs, engineers, and designers to sit together
“One of the things that I believe has, you know, a necessary part of building a high functioning Organization is that one, you know, building together is important. So like having engineers and product managers and designers be together, have shared goals and a…”
Katie Dill Oct 15, 2023 ▶ 10:02 Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
Insight
Katie Dill: Product quality directly drives growth, not trades off against it
“I know there's this saying of like, it's growth versus quality, but like, Quality is growth. And if you think about how you can make your product easier to use and more understandable, you know, that will of course drive people to use it and use more of it and…”
Katie Dill Oct 15, 2023 ▶ 15:42 Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
Assertion Supported
Stripe research found 99% of top e-commerce sites have checkout flow errors
“We've done research on the checkout experience in some of the top sites, e-commerce sites. And we found that 99% of the top e-commerce sites have errors in their checkout flow that actually hinder more impactful, more seamless, quicker checkout, and therefore …”
Katie Dill Oct 15, 2023 ▶ 16:46 Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
Insight
Designers must balance functional community and cross-disciplinary team identities
“You have two t-shirts. You have the design t-shirt and you have the like marketplace t-shirt or whatever, you know, cross-disciplinary team that you work on because both are really important communities to build for slightly different reasons.”
Katie Dill Oct 15, 2023 ▶ 10:42 Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
Assertion Supported
Stripe's redesigned checkout increased business revenue by 10.5%
“So by improving the quality of the checkout experience through details, small and large, we have seen a 10.5% increase in businesses revenue from that, you know, an older form of checkout to a newer form of checkout.”
Katie Dill Oct 15, 2023 ▶ 17:31 Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
Insight
Design craft without functional utility cannot create a high-quality product
“Utility is an incredible, important part of that, but so is usability and so is desirability because these things together make something truly great. And so, you know, beauty is an important part of that because it does make things more useful. It does make t…”
Katie Dill Oct 15, 2023 ▶ 20:25 Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 300 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.