help center

2 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Sep 14, 2025 by Ethan Smith · across every show →

Everything said about help center, oldest first

Sep 14, 2025 positive
Insight
Smith: Community-generated help content captures long-tail LLM citations
“I might even open up to the community. Anyone can ask anything because the community will then fill in the tail and then answer those. And again, in many cases, there might be nobody talking about this at all. So you could be the only citation for this and the…”
Ethan Smith Sep 14, 2025 ▶ 1:02:39 The ultimate guide to AEO: How to get ChatGPT to recommend your product | Ethan Smith (Graphite)
Sep 14, 2025 negative
Insight
Smith: Help center subdomains perform worse than subdirectories
“It's frequently on a subdomain for whatever reason, subdomains don't work well to subdirectories. So move it to a subdirectory.”
Ethan Smith Sep 14, 2025 ▶ 1:01:26 The ultimate guide to AEO: How to get ChatGPT to recommend your product | Ethan Smith (Graphite)
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