The Ledger

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Insight
Chris Voss: 'Getting to Yes' fails because humans make decisions emotionally
“Getting to yes is intellectually sound. There's nothing intellectually to be challenged on getting to yes. And unfortunately, that does you no good as soon as you involve human beings because none of us are intellectually sound.”
Chris Voss Jan 3, 2018 ▶ 16:53 #27 Chris Voss: The Art of Letting Other People Have Your Way
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