Tversky: Externalizing conflict onto a shared whiteboard helps dissolve organizational disputes
Barbara Tversky · Barbara Tversky: Action Shapes Thought · Sep 6, 2022 · at 49:23
Cognitive psychologist Barbara Tversky explains how physical external representations help resolve misunderstandings and conflict within and between organizations.
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“There's a huge amount of research and practice on, on, on dissolving conflict that way, that if you take conflicting parties in an organization, between organizations, put everything up on a whiteboard with a facilitator, And then you realize the points where you misunderstood each other. You use the same words to refer to different things. You can come to a consensus much better and feel better about it than if you don't have this external space that you can all, your joint thinking space out there in the real world.”
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