Tversky: Working over a shared diagram produces better collaboration and outcomes
Barbara Tversky · Barbara Tversky: Action Shapes Thought · Sep 6, 2022 · at 48:28
Barbara Tversky, cognitive psychologist and Stanford professor emerita, discusses how externalizing thought via shared physical diagrams improves collaborative work compared to remote communication.
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“We've done a small amount of work, and others have too, on collaborative design, and found that when people can work over the same diagram, the communication is much more successful. People are looking at each other's hands on the diagram, not at each other's faces. The words are annotating that diagram. They aren't independent. So people are more, they're, the communication is better, the result is better the product is better. People are happier with the collaboration when they can do that when, then when it's just over the phone and we have separate diagrams.”
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