HubSpot Delivers Better SMB Support Than Salesforce's Six-Figure Contracts
Jake Soffer · 3 - AI-Driven Marketing for Law Firms with FirmPilot Founder Jake Soffer · Nov 7, 2024 · at 11:22
FirmPilot founder Jake Soffer contrasts Salesforce and HubSpot's customer support models while explaining how FirmPilot designed its own customer service approach.
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“Salesforce, I could argue, is way better CRM. You can customize the heck out of it. You can do whatever you want. But unless you're paying six to seven figures in support, you submit a ticket. You hear back two, three days later, and it's this back and forth conversation. HubSpot, you could be the smallest client in the world. You click a button, they call you. And that's why they are like the best thing since sliced bread for SMB service.”
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