Chronologix CEO Stephen Emil discusses healthcare access barriers in the United States with host Adam Chen.
Disclosure
Chronologix AI probes suicidal ideation instead of immediately escalating to humans
“With contextual engineering, the difference of, I'm thinking of killing myself, and conversational gets pushed right up. With contextually engineered interpretation, we're going to ask you, when did you first start thinking about killing yourself? Have you cre…”
Assertion Not checkable as stated
Emil claims contextual engineering limits AI hallucinations to simply repeating itself
“That's what brings in all of the cultural tailoring, and all of the interpretation and empathy, and eliminates the preponderance of anything that could happen of a hallucination. The worst things that happen to us, she might repeat herself. A couple of times.”
Insight
Emil claims some patients prefer AI coaches for predictable, consistent behavior
“But I know all of ours are consistent in how they treat you and predictable in their behavior. And for that, there's always a category of people that would prefer that.”
Assertion Contradicted
Emil claims an average of 168 days pass between medical appointments
“We want to fill the 168 average days that pass between appointments, so we can keep people engaged with why they came in the first place.”
Disclosure
Chronologix uses a secondary LLM to monitor conversations and escalate self-harm
“We have what we call a second opinion, which is an entirely separate LLM layer that does nothing more than listen to the conversations, and it has very strict instructions of barriers, right? You breach this barrier of, I want to kill myself, I want to kill my…”
Assertion Partly supported
Aetna expanded Chronologix's motivational interviewing training to 1,500 global clinicians
“Aetna, it's Aetna that had told us I guess about five years ago that they started a program with our motivational interviewing. Ken, Dr. Resnick, how trained, 50 of their clinicians, and it was so good, we rolled it out for 1500 globally.”