Marty Ringlein, co-founder and CEO of Agree.com, describes their white-glove onboarding and qualification strategy for high-value target customers.
0:00 / 0:35exact quote · 35.1s
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“So what we've decided to do for customer services, for our high value customers, the target ICP, we ask them, because this is also part of our sales tactic. If I get on a call with you, Marty, I love it. I don't know if you're just being polite or not, and I need to have an action for you to take so that I know if I'm going to convert you, if you're really going to move on to the platform. And so my take is, All of these organizations, they have somewhere between a half dozen to a dozen contracts, templates that they use. I just have you send them to me. I manually put this a manual process right now. I manually put them into your account because we have a templating engine. So when you log in for the first time, it's just there.”
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