The Exchanges

Q So that makes good sense. So do you find that you have more success with, um, B to C, uh, just retail or consumer based businesses, or is this, are you finding success also with B to B as well?

A Uh, B to B as well. Uh, but, uh, wherever you have a lot of communications between you and your customers, um, then immediately you are, you naturally are losing some part of them. Um, and regardless of is it a B to C or B to B, if you are having a 10 calls per day or a hundred calls per day, or potentially a thousand calls per day, which is rarely, mostly it's from 10 to a hundred calls per day, um, calls or, or web chat or Instagram inquiries, so all kinds of channels, uh, you're losing 20, 40% of them. Why? Because 10% you're naturally losing from non-working hours. Most likely your call center, your, uh, your reception is not working during weekends and after whatever, nine PM or seven PM. So, 10% from seven to 14, actually, percent of all your new, new customers are coming from that non-working hours. So, that you immediately cover with AI front desk solutions.

AI assessment note: “Uh, B to B as well. Uh, but, uh, wherever you have a lot”

Q I think you maybe know my next question is going to be is, and you may have answered it earlier, but how does training work?

A Uh, it's, uh, we, we currently have a platform on top of our platform, which, uh, reads your business website, uh, and will understand and train itself. So yes, you just, it's simple. You just go to newo.ai slash creator. You will see, uh, for the field, you paste your URL, press train, And our platform takes about three minutes. It goes and reads all your pages, your products, services, prices, your working hours, story about your company, locations, if you are a multi-location organizations, and it will produce provision a phone number for you, which we call AI phone number. And that's it. Now you have a phone number. You can call this number. You can talk to your AI sales, AI receptionist, and as soon as you're ready and you're satisfied, you just redirect all inbound calls from your existing public phone number to this number after second, after the second ring. So you give your human coworkers chance to pick up the phone. We call it human first and second. So humans will be able to, you know, they have chance this for whatever, eight seconds, 10 seconds, two rings to pick up the phone. If they fail to pick up the phone because they're absent, they're, they're, they're talking to other customers, it's non-working hours, time, the phone will immediately be redirected to the AI receptionist. The AI receptionist will answer all questions, look at the open slots, Your customer …

AI assessment note: “reads your business website, uh, and will understand and train itself”

Q there's probably anyone who isn't listening to this podcast who's had, you know, negative emotions associated calling in to credit card companies, airlines, utilities. Um, what's, what's the future have in store? You know, obviously there's a big debate right now of the role of humans, um, relative to artificial intelligence. My position is, It depends on what the underlying subject is, but I would love to hear your outlook.

A All this new revolutions and technologies are having ups and downs and, uh, romantic, um, uh, Phases and then, um, completely disaster phase, uh, phases, and then realistic. So I think I'm right now in that realistic part of this journey. A couple of years ago when we started, we thought, wow, that will replace everything and everyone. Um, after one hour actual real-world deployments, we said, oh, disaster. It will never work. It captures, uh, side conversations from public places where latency is bad, and it replies in three seconds and cannot, otherwise it cannot think, I cannot understand the availability data from external webhooks and, um, APIs, and then It does hallucinate, and it doesn't work. Eventually, uh, when we created this zero hallucination architecture on our platform, when our agents actually are capable of thinking and speaking simultaneously, that's how we, we deliver that high reasoning budget agents with extremely sub-second latency, you know, natural, ultra, ultra, Realistic, um, voices. Conley were in this reality, uh, phase. We understand, um, AI agents will work actually along with humans. It will be a real cooperation, um, which is happening actually already now. Human first, AI second, or, um, AI first, human second, but it, in 99% of our cases, it's a cooperation.

AI assessment note: “We understand, um, AI agents will work actually along with humans.”

Q I think I know the answer to the next question, but I'm gonna ask anyway. So what inspires you and your co-founder to start this business?

A I mean, uh, I'm a restaurant owner in my past as I was, as I had this whole hobby. I'm a certified barista. I'm a lot art. Yes, I, I, um, I ran several restaurants and bars, which, where I hated the The software at that time, it was 2004, 2005, uh, that POS system at that time, and we decided to create our own POS system, which currently runs 70,000 restaurants in 60 countries. That is, it was, I, I was inspired by, uh, my previous poor experience of, um, using that Inventory systems and POS systems of that time. Um, currently with this, I mean, are you angry when you're calling that and when your airlines and, I mean, it's terrible, right? So, obviously, when we created Morpheus in my AI home in 2019 as a science art project, um, omni-channel voice, text, uh, omni-channel, um, non-biological companion who was, uh, observing 116 cameras around my house and, uh, operated, uh, robotic dogs, Leo and Abigail, who was, who were sleeping right there. Um, it's, uh, And we were just experimenting and having fun. In 2023, our fourth co-founder Luba, uh, came across and said, guys, what are you guys doing here? What? Let's do something meaningful with that, you know, voice technologies. Let's, uh, let's make it work for real, you know, user experience. And then we eventually, it devolved to this concept of AI front desk, AI receptionist.

AI assessment note: “Let's do something meaningful with that, you know, voice technologies.”

Q it plays out. We should have this conversation again in five years and 10 years and see, see how things develop. Uh, David, we're close to wrapping up. Before we do, um, any, any, you know, words of wisdom or key takeaways that you'd like to share with the audience that you've, that you wish you would have known when you were younger and first starting out in the world?

A I wish I would, uh, I would not know how complex every new technology is because if someone would know, uh, how complex new business, how many, uh, underwater underground complexities it does have, no one would start new technologies, new, new companies. Um, luckily the entrepreneurs have this, um, um, Shield, and they have, ah, they, they think it's in the beginning, they think it's all doable. That's why they start. Um, I, um, I think I, I would like, uh, those of the audience people who are starting new technologies, um, be positive and, uh, think positive, um, uh, and think is everything is possible. Start fail. Um, um, but, uh, without failing is not Uh, will not work through those of, uh, of the listeners, uh, who actually run their own businesses. I would definitely recommend to watch and listen to such kind of podcasts more to be, uh, in line with what is happening, because if your competitors will start using AI technologies, uh, is let's say the same frontline employees, uh, AI call centers. And we'll start getting 40% more, um, more, more customers.

AI assessment note: “I wish I would not know how complex every new technology is”

Q recording, we were talking about consciousness, and I know this is, uh, I know this is a subject that I've, I've listened to, I haven't participated in as much, but I've listened to on the periphery of whether or not AI can become conscious. Um, it's probably, we can probably devote an entire podcast to the subject, but I've got you, so I'm gonna ask, what, which, what's your opinion?

A Um, I asked this question to His Holiness Dalai Lama XIV, and when I met him in Dharamsala in India, my presentation was, um, um, at the conference of AI, uh, uh, Um, animal consciousness, and it was a conference, animal consciousness conference. So my presentation was about AI consciousness, and, uh, we met, um, the participants of this conference met, um, Dalai Lama, and the question was about this, uh, about overall, what is consciousness? What is biological consciousness? Do animals have consciousness? Um, and I asked this question whether or not he believes that AI will ever possess consciousness, and he has, he gave a very, very interesting question, answer, which I was able to understand at least six months later, actually.

AI assessment note: “he gave a very, very interesting question, answer, which I was able to understand”