The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 3 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Berner: Snowflake ships its customer success motion to the sales team
“Sometimes even in those cases, you don't really need a lot from a CSM, like a success motion, and sometimes that success motion gets, gets shipped over to the sales team. Sometimes I've seen that happen, and sometimes that works, like that's how Snowflake does…”
Berner: Many $100M+ companies lack operationalized onboarding functions
“You would be amazed at how many big organizations, like over a hundred million in revenue, That don't have an operationalized onboarding or implementation function.”
Berner: Aaron Levie required every Box business decision to justify its customer impact
“Like an example of this is Aaron Levy at Box. So from the very, very early days, he talked about customers using Box on a weekly basis. Every time the business was making a decision he asked any executive or any IC or any manager, what's in it for the customer…”