Xero

“Even one person can push, pull a performance of a team down by 20, 20, 30%, right? Because other people are carrying the weight.”

“And I think the more senior you get in any role, especially in the product role, it is about making a few decisions that are big and irreversible. And you need more time to think than to do.”

“So for example, we took a bet where we said, and I did this, I'm like, I don't want to wake up in two years and find out that the entire App is agents in a chat. So we're going to go off and build our own app on the side. That is where you're going to do accou…”

“So we built automatic bank reconciliation. What this means is your transactions in an accounting system are matched to your cash in your bank. Our customers are like, no, no, no, no, no, no. You can't do this. You can't do this with the machine. There's so muc…”

“I think today, if you have one hypothesis on how the world will work, very dangerous. If you have, I'd say, somewhere around two to four hypotheses of where the world will be, and then your probability is on that, and then you line up your bets accordingly.”

“One is like, we're ahead in the market. Nobody else does it. Second, and we're at like, 95% accuracy or something, like in the answers written on.”

“If you demand without giving people the support to succeed, And letting them know that taking risk is okay and failure is okay. You're going to have a culture where nobody takes risks. Nobody tries to grow. And everybody is, it's a fear-based culture. There's …”

“Resource allocation used to be a problem. Today, you can get a lot of certainty whether you're in the right direction or not with a very small team reasonably fast.”

“I put decisions in three buckets. One is, like, impact on the business, but, like, not make or break for the business. Those are delegated down until somebody escalates. Decisions that have big impact on the business, but what you have to do is fairly certain,…”

“I am a firm believer that if you add value to the customer, you will find a way to capture the value eventually. And yes, I almost think of it as if you cannot capture value, then you are fooling yourself that you added value to the customer, right? Or enough …”

“Will SaaS apps completely disappear? I, will the workflows disappear? SaaS is an overload of terms. Probably not, at least in our category, just because it's compliance. You need, like, you need the workflows to prove that you're doing the right thing to submi…”

“When a leader jumps in and solves problems across their teams, there is a lot of reason for the teams to lobby for their self-interest, right? Which then creates a me versus them.”

“You have the most flexibility to carve out thinking, thinking time, I think at the two ends. Either you're very senior or you're very junior. In the middle, it's very hard to carve out your own thinking time because you're at the behest of too many people and …”