ServiceNow

4 statements across 1 episodes · 2 bullish · 1 bearish · 1 people on the record · first statement Oct 23, 2025 by Jake Stauch · said 12 times in 3 episodes since 2024 · across every show →

Mentions by year

brought up most by Jake Stauch (8), Brett Berson (2), Oliver Jay (1), Eoghan McCabe (1)

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Everything said about ServiceNow, oldest first

Oct 23, 2025 neutral
Insight
Stauch: Large enterprises demand software that adapts to existing internal business processes
“And I think what large enterprises want to do is not adapt their process to your software, but adapt your software to their business process. And these large enterprise software platforms like Workday and Salesforce and ServiceNow, they're very good at that. T…”
Jake Stauch Oct 23, 2025 ▶ 28:48 Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Oct 23, 2025 negative
Opinion
Stauch: Better UX than Jira or ServiceNow is not a differentiator
“It would have been very easy to start with an IT ticketing system and you could make it much better UX than Jira and ServiceNow. And you could try to sell that. We didn't think that that was really going to be the difference maker. We said, if we can build an …”
Jake Stauch Oct 23, 2025 ▶ 22:15 Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Oct 23, 2025 bullish
Insight
Stauch: AI lets startups combine product simplicity with enterprise configurability
“AI gives them a chance to compete both on simplicity and user experience and also configurability because you're using AI to set these configurations or maybe achieve value propositions that these other platforms just can't touch.”
Jake Stauch Oct 23, 2025 ▶ 1:19:18 Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Oct 23, 2025 positive
Insight
Stauch: Forward-deployed engineers replace legacy software implementation consultants
“I think in many ways, what the forward deployed engineer role has actually replaced are the implementation consultants for large organizations, large companies like Workday and ServiceNow and Salesforce that are customizing that software to meet these organiza…”
Jake Stauch Oct 23, 2025 ▶ 49:49 Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
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