product usage

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →

Everything said about product usage, oldest first

Feb 1, 2024
Insight
Berner: Product usage is the essential early-stage customer health metric
“The number one most important metric is some measure of customer health. That can be a really complex answer in a late stage business, but in the beginning, it's about product usage. And product usage alone is never sufficient. But it is an, a critically impor…”
Stephanie Berner Feb 1, 2024 ▶ 26:31 A customer success masterclass | How to build and scale a CS org | Stephanie Berner (LinkedIn)
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