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onboarding

2 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →

Everything said about onboarding, oldest first

Feb 1, 2024 negative
Assertion Not checkable as stated
Berner: Many $100M+ companies lack operationalized onboarding functions
“You would be amazed at how many big organizations, like over a hundred million in revenue, That don't have an operationalized onboarding or implementation function.”
Stephanie Berner Feb 1, 2024 ▶ 1:04:08 A customer success masterclass | How to build and scale a CS org | Stephanie Berner (LinkedIn)
Feb 1, 2024
Insight
Berner: Customer value seeds are created in the first 30–60 days
“Most of the value is created, or at least the seeds of value are created in the first 30 to 60 days. Now, if you have an implementation that takes much longer than that, that's understandable, but it's the beginning. It's the implementation and onboarding beca…”
Stephanie Berner Feb 1, 2024 ▶ 1:03:15 A customer success masterclass | How to build and scale a CS org | Stephanie Berner (LinkedIn)
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