Medallia
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · said 6 times in 2 episodes since 2023 · across every show →
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brought up most by Stephanie Berner (3), Alex Kracov (2), Brett Berson (1)
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2024 4 mentions in 1 episode
2023 2 mentions in 1 episode
Everything said about Medallia, oldest first
Feb 1, 2024 positive
Berner: CS must quantify end-user value when product impact accrues to consumers
“If the value is accruing to the end user that is about maybe a better user experience or a better buying experience, then I do think it's important to try and quantify what is the value that your end consumer is getting and how is that different before and aft…”