LinkedIn Sales Solutions
part of LinkedIn
2 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · said 1 times in 1 episodes since 2024 · across every show →
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Feb 1, 2024 neutral
Berner: Baseline CSM ratios range from 5-10 strategic accounts to 80-120 SMBs
“My rule of thumb, like my starting point for thinking about ratios, is in your most strategic accounts, which are usually more than 500 K, you don't want to load up a person more than between five and 10 accounts. For enterprise, it's somewhere around 20 to 25…”
Feb 1, 2024 neutral
Berner: Support and implementation staffing is a straightforward capacity math problem
“So for support, real technical support, which is break-fix, managing high volume tickets or, you know, inquiries and implementations, which is basically repeatable processes, it's a lot easier to figure out how many people you need. That is like, honestly, it'…”