Intercom, every mention

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Verbatim, from the transcripts: the passages where Intercom comes up

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▶ 0:52 Brett Berson For today's episode of In-Depth, I'm joined by Owen McCade, co-founder and CEO of Intercom. 4 times in the scene
▶ 2:18 Brett Berson You sort of had this interesting experience where you started and built Intercom for many years, you left and then came back. 6 times in the scene
▶ 11:47 Eoghan McCabe I don't imagine that his way of running his business is directly applicable to Intercom, but if I listen carefully to what he tells me about how he runs things and then make an effort to understand why, then I can enrich my model of how…
▶ 15:15 Eoghan McCabe Um, I think there was a decent amount of ego involved in my younger years when I wanted to do the intercom version of everything. 2 times in the scene
▶ 24:20 Brett Berson Can you talk a little bit more about how you, you go talk to somebody that's obviously very smart and talented in whatever they're doing, how you spend the time with them to actually make it useful for you in the context of how you're… 5 times in the scene
▶ 38:25 Eoghan McCabe Like, you're ruining our company. 6 times in the scene
▶ 52:13 Eoghan McCabe Zendesk Bot has a resolution rate of 29% or high twenties by our benchmark, which is the rate at which it successfully closes the ticket.
▶ 55:40 Eoghan McCabe So Intercom does not have a business. 6 times in the scene

▶ 34:13 Dennis Pilarinos I use other tools, I use other services, and when it takes a day for someone to get back to me on intercom, I've basically flipped a bit, I've moved on.

▶ 30:39 Kareem Amin And, um, before that you would email us or you would talk to us on like a web chat or intercom.

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