implementation specialists
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about implementation specialists, oldest first
Feb 1, 2024
Berner: Dedicated implementation specialists outperform generalist CSMs on onboarding
“The problem with that is CSM Brett does an implementation and onboarding process once, maybe twice a year. Because that's how many net new customers you get in your portfolio. Versus if you have a group of implementation specialists, they do it all day, every …”