customer support
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about customer support, oldest first
Feb 1, 2024
Berner: Support and implementation are the first CS roles to specialize
“As you start to scale up, you need to think about role specialization. Those are the two places where it makes sense to start specializing your roles, support or implementation, because those are the things that are very high volume and highly repeatable.”