customer empathy
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about customer empathy, oldest first
Feb 1, 2024 neutral
Berner: Customer empathy and commercial mindsets are rarely found together in CSMs
“A very strong commercial mindset, which is hard to find in people who also have some of these other skills around customer curiosity, deep Customer empathy, bias for action, where people who like to help customers build their programs alongside our software, s…”