CSAT
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about CSAT, oldest first
Feb 1, 2024 negative
Berner: NPS and CSAT are easily gamed and less actionable early on
“In later stages, you can start to look at other metrics like NPS, CSAT, time to launch, and your implementation. Those can be great metrics. Those sometimes can be, you know, easily gamed, so they don't necessarily provide the right insight for leadership or e…”