CS team
2 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about CS team, oldest first
Feb 1, 2024 negative
Berner: Tying CS comp to renewal quotas neglects product adoption
“The thing that I think companies get tripped up by is when you put a significant amount of comp against a renewals or expansion quota, that is going to drive behavior. And if you want your teams only focused on getting the renewal across the line, that is wher…”
Feb 1, 2024 neutral
Berner: Scaling past a dozen CSMs creates product coordination bottlenecks
“As the team grows, you sort of end up with sort of a coordination problem where not every product manager can speak with every CS rep, especially when you know, you have a dozen, maybe 15, you know, reps on the CS side and only a handful of product managers. A…”