Superhuman

“In the summer of 2017, after the resegmentation, our products market fit score was 33%. A quarter after that, It was 47%. A quarter after that, it was 56%. And a quarter after that, so a year later, it was 58%.”

“If we only double down on what users love, and this is what vision-driven teams tend to do, we would not increase the product market fit score, because you're only addressing feedback from the people who already love you. If we only address the objections from…”

“And with that engine, we now can systematically increase products market fit, and it even automatically generates our roadmap for us, and that roadmap is guaranteed to make the metric go up.”

“After benchmarking hundreds of startups, Sean found the companies that struggle to grow always get less than 40% very disappointed, and the companies that grow most easily almost always get more than 40%.”

“Just by segmenting, in our case, our products market fit score jumped by 10% from 10 to two percent To 32%.”

“Superhuman is the fastest email experience ever made. Our customers now get to their inbox about twice as fast as before. They're replying to their important emails eight to 13 hours sooner, and they say four hours or more every single week.”

“Now first, and as painful as it is, we have to ignore the not disappointed segment. This might be difficult because they are very loud, but they are so far from loving the products that they are essentially a lost cause. And it's also very important because th…”

“We actually spent 18 months building an offline-first architecture, which works not just when you're offline, but also when you're in low connectivity, so that you can always move really fast, no matter whether you're in an office, in the back of an Uber, in a…”

“Use the main benefit of the very disappointed users to segment the somewhat disappointed users. In our case, the main benefit is speed. So first of all, we have the somewhat disappointed users for whom speed was not the main benefit. I strongly advise that you…”

“Most founders, because we're builders, we obsess over the product itself. Well, you know, the product isn't resonating quite as much as it could or should, so let's keep tweaking the product. It turns out to be way faster to tweak the market, because you can l…”

“My general view is that in the early days of your business, pre-product market fit, the goal is getting to product market fit as quickly as you can, which means you should be optimizing for one metric. Your product market fit score, which I discussed on a rece…”