Resnick: Hospitality capex must prioritize guest-facing amenities over the back-of-house
Eric Resnick · Eric Resnick – Ski, Golf, and Vacation Investing at KSL (EP.322) · Jun 19, 2023 · at 26:52
Eric Resnick, CEO of KSL Capital Partners, outlines the firm's capital allocation philosophy for resort and hotel properties.
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“It's really important to distinguish between what drives the customer experience and what's just cost for cost sake. We don't need to have a fancy back of house, but we need to have really appropriate amenities, the pool, the spa, the gym, the restaurants, and so forth. But at the same time, just because you're not going to over invest in the back of house doesn't mean that you don't want to be investing in your people. It just means that you want to justifiably invest Put the higher visual impact capital into the guest facing areas.”
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