decision-making

“Every single seller has this strange tension between saying that they're irrelevant to the business. They're not needed at all. And when you dig in, they're making all the decisions.”

“Because it's very rare that you're going to get to that much certainty and there's diminishing returns as you collect more data. And very often what happens is once you get to kind of a tipping point, it's not so much the quality of your decision is going to g…”

“So it actually behooves you to actually make lots of decisions and do lots of actions In order to get the world to give you the data back so that you actually can find out how the world would respond if you did certain things.”

“The goal of a really good group meeting is not to agree. And we think that the goal is agreement. We think that everybody has to walk out of that room on the same page. The goal of a great group meeting, rather, should be to inform, which is very different. So…”

“Uncertainty, luck, hidden information, all of the stuff that makes our judgment so subjective, that untethers the quality of outcomes from the quality of decisions, that I can feel having this influence on the way I make decisions.”

“When you're running around a thousand miles an hour and everybody's working 12 to 14 hours a day, there's no real time to mentor people either. There's no real time to walk through decisions or judgments and try to learn from other people.”

“Having people feel bought in, but actually keeping decision making to a relatively Narrow group, because I think one of my learnings is that really good decision-making doesn't actually scale very well.”