The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 5 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Romack: ServiceNow reduced commission inquiry time from four days to eight seconds
“It used to take four days. So we reimagined it. We put AI on it with security, and we did it in eight seconds. Four days to eight seconds.”
Romack: AI resolves 90% of ServiceNow's internal IT tickets autonomously
“We were able to move 90% of everything that came through the IT service desk, 90, 90%, from first touch to resolution autonomously with AI.”
Romack: ServiceNow redeployed 85% of IT desk staff to higher-value roles
“We took 85% of those people, and we moved them to higher value jobs. We moved them to SecOps. We moved them to AIOps, right? We moved them to EBCs. And now I have 15%, and I'm coming back to the point of your, point that you made, we have 15% left on that IT s…”