The Ledger
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Eggemeier: Bot-to-bot customer support interactions will arrive within 12 months
“Alexa talking to an AI agent that's, you know, powered by Zendesk, I really think that's gonna come over the next six or 12 months, and we're gonna have some really, really cool use cases where, The consumer is there using their own bot to interact with a comp…”
Eggemeier: Zendesk deploys AI agents in days versus 6-12 months historically
“In the past, you would do a lot of customization and There are six, nine, 12 month product projects because you'd have to take all this data in. You'd have to go put all these decision trees, these rules. You'd have the bot on top of this. You know, we can get…”