The Ledger

Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.

clear all ✕

why aren't all 3 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 3 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable

Prediction Open · timeframe Mar 2030
Eggemeier: Human support headcount will remain flat despite 80% AI automation
“And so what we think is going to happen to our interactions are going to go massively up. We're going to help companies automate 80% of them, and you're going to have about the same amount of human beings that you had before in the human agent role because of …”
Tom Eggemeier Mar 26, 2025 ▶ 26:05 Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
Prediction Open · timeframe Mar 2030
Eggemeier: 80% of customer interactions will be automated within 3-5 years
“We think about 80% will be automated within the next three to five years, leaving 20% of those interactions still to go to a human being.”
Tom Eggemeier Mar 26, 2025 ▶ 19:26 Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
Prediction Open · timeframe Mar 2030
Eggemeier: Customer service interactions will surge 3x to 5x within five years
“So we have a point of view that interactions are gonna go up between three and five X. The next three to five years.”
Tom Eggemeier Mar 26, 2025 ▶ 25:59 Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
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