Campbell Brown discusses research shared by Wharton professor Adam Grant regarding AI neutrality compared to social media and news.
Opinion
Brown: AI writes and synthesizes better than many generalist reporters
“AI can write better than a lot of reporters. AI can synthesize information better than a lot of reporters. So if you're not bringing real genuine expertise or original information to the ecosystem, to the conversation, what are you contributing?”
Insight
Brown: Enterprise customers will compel AI developers to prioritize accuracy over engagement
“What's interesting with AI is if you look at what the companies are doing today, which is going after enterprise, that is where the business is, that's where the money is, and I'm a big company spending millions and millions of dollars with Anthropic or OpenAI…”
Assertion Contradicted
Brown: Leading AI labs lack independent verification of model safety
“The other piece is the accountability, is there's no independent verification of how the models perform. What we get when it comes to, you know, how, how does OpenAI, or how does Anthropic do on questions around bias, what we get from them is a blog post that …”
Insight
Brown: Enterprises have a problem if AI vendors grade their own outputs
“If you are using AI for something really important, ask yourself, who is checking the outputs? And the information that you're getting. And if it's the company that sold you the AI, you have a problem. So you, whether you're building your own evals internally …”
Assertion Not checkable as stated
Brown: OpenAI shifted focus to enterprise after consumer lagged
“The consumer version of this has not been driving the way that enterprise has. And, you know, OpenAI started down that path and then realized, you know, from a business perspective, they needed to focus on enterprise and shifted. And now that's what they're do…”
Assertion Not checkable as stated
Campbell Brown: Nuanced domain experts remain far ahead of AI
“The people who are, who have developed an expertise who can see nuance, whether it's around political topics or tech or whatever their field, medical healthcare the people who can do that are still way ahead of where AI is today.”