Amazon successfully used manual-referencing LLMs to debug fulfillment centers without hallucinations
Bill Vass · Booz Allen CTO: AI in Government, Autonomous Driving, Quantum's Promise · Sep 10, 2025 · at 27:17
Booz Allen CTO Bill Vass reflects on his prior work experience at Amazon utilizing large language models in enterprise operations.
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“We use large language models at Amazon to help debug things in our fulfillment centers. And it was very successful in those areas, but you still have, it references the manuals directly so you can avoid hallucination. You can see what it actually, you know, found and how it found it.”
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