Benioff: Prompt engineering was invented at Salesforce
Marc Benioff · Salesforce CEO Marc Benioff Has Thoughts on AI Agents, Automation, and The Future of Your Job · Nov 27, 2024 · at 37:18
Salesforce CEO Marc Benioff outlines the history of generative AI breakthroughs.
0:00 / 0:04exact quote · 4.4s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“Even prompt engineering was invented at Salesforce, which we're very proud of.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Marc Benioff
Benioff: Microsoft poorly repackaged OpenAI's technology into Copilot without real integration
“What Microsoft basically did was they're, you're exactly right what you said, they just repackaged OpenAI's product and didn't really integrate it very well and didn't really think from the ground up what it was going to be in its best situation to offer value…”
Benioff: Microsoft will likely fast-follow Salesforce into agentic AI
“Maybe Microsoft will pivot like they usually do and fast follow us, you know, into this new agentic world because I think that's really where all the action is going to be.”
Benioff: Musk is unprecedentedly running multiple companies and the US government
“He's a great guy. He's doing incredible things. He's brilliant. He's running like 2000 companies and the US government all at the same time. So, you know, it's like, we've never seen anybody like this in my, in our careers, right? It's just like, this person c…”
Benioff: Enterprise software is shifting from information management to human labor
“We are building software that just isn't helping companies manage and share information, which is kind of what we've been doing for the last three or four decades, but we're really going to provide software that is really a very much an equivalent of labor.”
Benioff: Agentforce costs customers between $0.50 and $2.00 per conversation
“And so for our customers who are now using our agent platform, they're paying between, call it, 50 cents per conversation to two dollars per conversation, depending on the volume of conversations that they're doing”
Benioff: AI agents will sit atop existing enterprise software stacks, not replace them
“So again, we have the disk drives, the operating systems, the databases, the security and sharing model, and we have the apps. And then we have the agentic layer on top of all that. You put a big bow around it and that's how it should work.”