Q it's like great because we talk about the applications all the time on the show. And here we have like a real deal company doing it. So, uh, Josh, let me ask you to begin with, um, obviously AI is in action. There's a big automation program happening at Ulta Beauty. Um, but why don't we begin with the problem? Uh, what was the problem you were looking to solve?
A Uh, the problem specifically with HR is that, um, We had, we had a really hard time with our, our employees finding content and finding policies and like just learning about what it's like to work at Ulta, right? So we really needed to, we really leaned in with ServiceNow to move some of our content there so that we could, uh, use some of the EIA analysis is what we enabled, you know, what Rachel has said, right? So really leaned into that so that we could improve the employee experience and, and, you know, Essentially, we wanted to multiply Rachel's team, right? And scale it out, right? Um, with the growing demands we have of more employees, right? We needed, and without, without trying to grow Headcount, we really needed something like, like ServiceNow to help us with that.
AI assessment note: “We had a really hard time with our, our employees finding content and finding policies”