Q you know, it services, you really, you care about fixing stuff. You don't care about documenting it. And so this is one example, I think of how you can use gen AI sitting in the background, you go in, you remote in, you do what you need to. And then all of a sudden, all that documentation is waiting for you. Am I, am I, am I getting it right?
A Yeah, exactly. I mean, it's the toil, right? The toil that you had to deal with. It's starting to take away that toil from your day to day. And then, so think about the technician, right? The technician is now actually spending time exactly like you said, solving real problems. The toil is taken away. Uh, it's not only documenting those steps, it's creating knowledge articles. And there's a couple of additional applications from that. The first is, The next time you get a call for a similar sort of problem and a less experienced technician has to solve it, guess what? They have a head start because now those steps have been documented. They can now follow those steps. And even better, we can now actually automate and create scripts to automate those steps. So rather than have somebody go through manually click through a whole bunch of steps with Gen AI, you can take a summary and create essentially an execution plan. And start to run those. And so the world of having a human technician now actually supervising what I call virtual technicians that can execute commands on their behalf and run in parallel on a number of different machines at the same time. That world sounds a little bit like science fiction, but guess what? It's true. It's already here, right? We have our products as part of our unified endpoint management product. That product set is branded LogMeIn Resolve. We h…
AI assessment note: “Yeah, exactly. I mean, it's the toil, right?”