Zendesk, every mention
21 scenes, the whole family · ← back to Zendesk
tap a year for its mentions
every year anyone Alex Kantrowitz 31Tom Eggemeier 12Adrian McDermott 2
Verbatim, from the transcripts: the passages where Zendesk comes up
Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
- ▶ 0:10 Alex Kantrowitz We're joined today by Adrian McDermott, the chief technology officer of Zendesk in a conversation brought to you by Zendesk.
- ▶ 1:00 Alex Kantrowitz At Zendesk. 2 times in the scene
- ▶ 8:38 Alex Kantrowitz Um, I wonder, you know, because you, you're the chief technology officer of Zendesk. 2 times in the scene
- ▶ 13:35 Adrian McDermott And for many of us, you know, we have products in market now, like Xendesk has 20,000 people using some kind, 20,000 customers using some kind of AI.
- ▶ 36:29 Adrian McDermott Things like the, um, Zendesk resolution loop, like we can, and this is, this is something that we do.
- ▶ 39:53 Alex Kantrowitz It's always great speaking with you and the team at Zendesk. 3 times in the scene
Understanding Practical AI and the Future of Automation – With Joseph George
- ▶ 15:48 Alex Kantrowitz We have a conversation with Tom Eggemeier, the CEO of Zendesk, and it seems like this is where customer service in general is headed as well.
Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
- ▶ 0:06 Alex Kantrowitz Today, we cut through the noise with Zendesk CEO, Tom Eggemeier, as the company launches its AI-powered Zendesk resolution platform in a conversation today brought to you by Zendesk. 3 times in the scene
- ▶ 0:06 Alex Kantrowitz Today, we cut through the noise with Zendesk CEO, Tom Eggemeier, as the company launches its AI-powered Zendesk resolution platform in a conversation today brought to you by Zendesk.
- ▶ 9:07 Alex Kantrowitz And there were some early examples that were floating around the internet of, I don't, I don't think it was Zendesk, but like companies setting up custom bought customer service and then like giving them 50% discounts on a Mercedes. 2 times in the scene
- ▶ 11:30 Alex Kantrowitz So, but, but this is also coming at a, at a moment where you have big news around this topic, which is that you're launching the Zendesk resolution platform. 6 times in the scene
- ▶ 12:04 Tom Eggemeier So we're, uh, announcing, um, at our customer event, uh, uh, March 25th to 27th, uh, in Las Vegas, uh, our global relate event that we're, uh, launching what we're calling, uh, our resolution platform. 2 times in the scene
- ▶ 15:47 Tom Eggemeier It's part of the Zendesk platform.
- ▶ 17:29 Tom Eggemeier We've got 10,000 customers around the world using our resolution platform, and you look like two or 300 of those customers. 4 times in the scene
- ▶ 20:12 Tom Eggemeier You want them to start where the AI agent left off, and we think that's one of the advantages of the, of the Zendesk resolution platform.
- ▶ 21:18 Alex Kantrowitz And then you've brought up the co-pilot a couple of times. 3 times in the scene
- ▶ 27:52 Tom Eggemeier And that's why, again, why we're launching the resolution platform, less about AHT and more about, because you have a little more capacity if you do the automation, right, more about customer satisfaction, more about the loyalty loop.
- ▶ 29:54 Tom Eggemeier Zendesk wants to democratize this so that they can get a lot of use out of AI on the resolution platform. 2 times in the scene
- ▶ 29:54 Tom Eggemeier Zendesk wants to democratize this so that they can get a lot of use out of AI on the resolution platform.
- ▶ 32:32 Alex Kantrowitz I would just love to hear before we leave, stay at Zendesk because you've had a very interesting recent history, and just give us a view of what the company's up to and where you're heading. 6 times in the scene
- ▶ 34:17 Alex Kantrowitz Well, the Zendesk resolution platform is out today.