Zendesk Resolution Platform, every mention
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every year anyone Alex Kantrowitz 8Tom Eggemeier 6
Verbatim, from the transcripts: the passages where Zendesk Resolution Platform comes up
Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
- ▶ 0:06 Alex Kantrowitz Today, we cut through the noise with Zendesk CEO, Tom Eggemeier, as the company launches its AI-powered Zendesk resolution platform in a conversation today brought to you by Zendesk.
- ▶ 11:30 Alex Kantrowitz So, but, but this is also coming at a, at a moment where you have big news around this topic, which is that you're launching the Zendesk resolution platform. 6 times in the scene
- ▶ 17:29 Tom Eggemeier We've got 10,000 customers around the world using our resolution platform, and you look like two or 300 of those customers. 4 times in the scene
- ▶ 27:52 Tom Eggemeier And that's why, again, why we're launching the resolution platform, less about AHT and more about, because you have a little more capacity if you do the automation, right, more about customer satisfaction, more about the loyalty loop.
- ▶ 29:54 Tom Eggemeier Zendesk wants to democratize this so that they can get a lot of use out of AI on the resolution platform.
- ▶ 34:17 Alex Kantrowitz Well, the Zendesk resolution platform is out today.