Tom Eggemeier
5 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Mar 26, 2025 by Tom Eggemeier · said 1 times in 1 episodes since 2025 · across every show →
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brought up most by Alex Kantrowitz (1)
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2025 1 mention in 1 episode
Everything said about Tom Eggemeier, oldest first
Mar 26, 2025 neutral
Eggemeier: Satisfaction decline is the biggest fear in enterprise AI adoption
“One of the biggest worries we see with our customers is I believe you can go automate X percentage of my interactions. I'm worried that customer satisfaction is going to go down and companies love the loyalty loop. They love making sure that they have happy An…”
Mar 26, 2025 positive
Eggemeier: AI agents resolve 60-80% of B2C customer service requests
“For customer service in particular, we are seeing AI agents really transform our, particularly our business to consumer customers. We're seeing some people get 60, 70, 80%, what we call automated resolution. So, a consumer comes into their business, they can a…”
Mar 26, 2025 bullish
Mar 26, 2025
Eggemeier: Zendesk processes nearly 5B annual interactions with 10K+ AI customers
“We do about, we process about five billion dollars, five billion tickets, or five billion interactions a year almost, and so a company will have a subset of that. We look at the data, and we say, based upon what we know, we have over 10,000 AI customers right …”