Erie Insurance

“What we are setting up in our organization is there is an AI center of excellence and AI business office, similar to how cloud used to have a cloud business office whose primary responsibility to watch how people are picking up compute on a self-service mode. …”

“Insurance is a trust business. We will always have a human in the loop, ok? Because trust is built based on human intelligence and et cetera, and we want somebody to validate it.”

“In near real time, this is an AI agent, call it an agentic AI, which is running behind the scene, listening into every conversation about your claim. And it is acting upon it and prompting you to do certain things.”

“And sooner or later, I expect the cost of money, what I'm going to spending on tokens is going to be way north of what I'm spending on compute someday.”

“Insurance companies have been using AI for many years, for decades. When we look into our actual department, the way how we price it, the way how we underwrite a risk, it's based on thousands of different data points what we take and we apply a lot of algorith…”

“80 to 90% of our information are on unstructured data, and then structured data is what we use primarily for a lot of things.”