Claude models in Bedrock

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Dec 5, 2025 by Adrian McDermott · across every show →

Everything said about Claude models in Bedrock, oldest first

Dec 5, 2025 neutral
Disclosure
Zendesk uses Claude to evaluate support conversations for resolution-based pricing
“We have an agent that listens to every conversation that is automated and said, you know, cause we run a resolution platform and we charge for actual resolutions, not just conversations. And so we need to know that the customer's problem was resolved. And so w…”
Adrian McDermott Dec 5, 2025 ▶ 14:17 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
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