citizen services
2 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Sep 10, 2025 by Bill Vass · across every show →
Everything said about citizen services, oldest first
Sep 10, 2025 positive
The federal government will consolidate fragmented citizen payment and tax systems
“You know, I think there's a lot of places where citizen services could be much better. Through consolidation, making it easier to do your taxes, easier to make payments easier to get payments from the government those kinds of things. And I think you're going …”
Sep 10, 2025 negative
The US government lacks sufficient customer obsession in delivering citizen services
“Customer obsession is one of my favorites at Amazon. I don't think the government is as customer obsessed as it should be, and they need to be thinking about that in citizen services. And I think that's an area that, that, that could be improved.”