Adrian McDermott

4 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Dec 5, 2025 by Adrian McDermott · across every show →

On the record as a speaker too: Adrian McDermott's record, appearances and statements → this page counts the times other people say the name.

Everything said about Adrian McDermott, oldest first

Dec 5, 2025 bullish
Opinion
McDermott: AI can automate 80-100% of text support, but voice is unready
“If it's an easy landscape and we can cover the API estate with what we have, you could really get to 80 or a hundred percent depending on where you want to go. So as of today, it's all there. I think voice isn't quite there, and that's it.”
Adrian McDermott Dec 5, 2025 ▶ 25:28 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
Dec 5, 2025 neutral
Insight
McDermott: Enterprise AI Simulates Memory via Context Window Summaries
“I think we're experiencing memory through putting really good summaries into the context window, right, or into the prompt.”
Adrian McDermott Dec 5, 2025 ▶ 32:59 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
Dec 5, 2025 bullish
Prediction Not checkable as stated
McDermott: Coding models will drive support automation more than computer-use agents
“I actually think what's really going to make a difference more likely than computer use models, computer using models is just the improvements in coding models. And that's a little bit basing the future on the immediate past. Coding models have gotten gotten s…”
Adrian McDermott Dec 5, 2025 ▶ 23:19 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
Dec 5, 2025 neutral
Prediction Not checkable as stated
McDermott: True AI Memory May Require Tech Beyond Current LLMs
“We might not get there with the exact technology that we're using for large language models at the moment, but it feels like some way that we want to get to with sort of frontier level at AI.”
Adrian McDermott Dec 5, 2025 ▶ 35:15 Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration
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