retention rate
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 8, 2024 by Aaron Levie · across every show →
Everything said about retention rate, oldest first
Feb 8, 2024
Levie: Software firms with 90% retention cannot reach high-margin cash flow
“One has a 90% retention rate or something.
which means that sales and marketing is required forever to refuel the customer base because of the churn rate of that product.
And it means you'll never actually converge on, you'll never actually converge on, on ca…”