Mack: Trading floor performance is visible purely through facial expressions
John Mack · How John Mack Saved Morgan Stanley & Transformed Wall Street · Joe Lonsdale · Feb 15, 2023 · at 6:53
Former Morgan Stanley CEO John Mack explains to Joe Lonsdale why he chose to position his office directly in the middle of the trading floor.
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“You could tell what was going on just by looking at people's faces. You didn't have to hear any dialogue, and the person who was smiling was writing big tickets, and the person who was down and had their head down and walking around drinking coffee was not doing much business”
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