US software companies cannot afford to provide high-touch support for SMBs.
Sri Ganesan · Ep 84: Sri Ganesan on Freshworks' Big Win, Building Rocketlane & India's Tech Boom · Joe Lonsdale · Apr 11, 2024 · at 12:03
Sri Ganesan, founder of Rocketlane and former Freshworks leader, explains why Indian SaaS companies had an arbitrage advantage serving SMBs compared to US competitors.
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“A company in the US typically cannot afford to serve the SMB well in terms of like the hours of support you can offer.”
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